Shipping within Australia is calculated as follows:
- XSmall parcels (under 100g) - $2.50
- Small parcels (under 500g) - $7
- Large parcels (over 500g) - $9
- Some of our products automatically include FREE shipping, eg Merino Kids.
We generally post items the next (or same) business day. We aim to ship all items within 1-3 business days.
On odd occasions items are out of stock or on order with our supplier. If this happens we will ship them as soon as they arrive, notify You ASAP and in some cases offer a refund for the delayed or out of stock item.
Some items have a note to contact us before ordering so we can determine if shipping is available, and if an additional charge is required due to your location. We do our best to keep shipping costs to an absolute minimum, however some circumstances are out of our control. If you purchase without contacting us prior, we will give you a call to discuss, if we deem necessary.
In order to offer you the best possible range, some of our products are shipped to you directly from the supplier. These items will arrive separately to the rest of your order, but you won't be charged any additional shipping fees.
If you would like international shipping feel free to contact us and we will organise a shipping quote for your order.
Your satisfaction is important to us. Where possible we will do what we can to rectify any issue. For example if you purchase the wrong size we can arrange an exchange (postage charges will apply).
We will exchange or refund any faulty goods. You need to notify us within 7 days if you have received faulty goods and return the goods within one month of delivery for a full refund or exchange.
Please note - We do not exchange or refund products that are damaged by the customer.